Website Customer Service Representative Jobs in Houston – Texas – USA at cpap.com
Title: Website Customer Service Representative
Location: Houston – Texas – USA
Type: Full Time, Remote/Work from Home
Category: Customer Service/Help Desk, Online
Do you enjoy helping people? Are you interested in expanding your skill set? Continue reading to learn more! About CPAP.com We are the largest internet retailer of CPAP equipment for the treatment of Sleep Apnea and have been in business since 1999. We are a Houston based, family owned, 100+ employee business. We also run the forum CPAPtalk.com as a service to CPAP users.
Here is more about us: Role Overview Customer Service Representatives (“CSRs”) are responsible for supporting customers before, during and after the sale and for being the voice of our brand. The successful candidate will be comfortable working on a wide variety of incoming contact channels including phone calls, emails, and live chat. They must be able to use a web browser efficiently to perform the duties necessary to process orders.
Candidates must have a high level of communication skills and be able to step customers through mid to high complexity scenarios. Prior Sleep Apnea knowledge is not required.
Dutiesare assigned daily and include one or more of the following: 50-100 Inbound and follow up outbound phone calls to current customer database (no cold calling) Process online ond to emails Verify and criptions related to customer’s owup on pending criptions to ensure customer’s r duties as assigned Skill Set
RequirementsClear and concise verbal and written communication skills Quick typist Comfortable with web based tools
Able touse email and understand the basic functions and options (CC, BCC, etc)
Able towork in multiple web browser tabs (Chrome or Firefox)
Able tolearn new web tools quickly
Able touse an instant message (live chat) service
Able toanalyze information and respond Self motivated learner Positive attitude Flexible, engaged team player Help customers “make it work” by troubleshooting clinical and technical customer questions, both before and after the sale (Product training provided) Navigate our website, reference our FAQ, and assist customers as needed, to find solutions to product specification and performance questions A willingness to come in and help people every day and get up and do it again tomorrow Customer Service, hospitality or public service experience is a plus but not required.
Our Training Process Paid training is provided prior to new hires working one on one with customers. This training process is rigorous and involves learning a large amount of new information in a short amount of time. The team you are joining is made of those who have successfully completed the process. Training is a time to become familiar with Sleep Apnea and the products that treat it.
Background Checks We conduct Criminal Background checks and Office of Inspector General fraud checks. To Apply . Candidates who are considered will be invited to complete an online skills test. Qualifying candidates are then invited to a virtual interview with the team. Benefits Upon successful completion of training, pay is $15.50/hour. Paid Time Off, Retirement, 401k and Healthcare are available after 60 days have been met with the company.
Work from home until further notice. A company PC, monitors, keyboard and mouse are provided for remote shifts. A reliable high speed internet connection is required. Due to the medical nature of our business, a wired modem with ethernet cable set up is required. Many wireless modems support this option. Customer …