Trial Coordinator – Remote – Bilingual Spanish Jobs in Cleveland – Ohio – USA at Lingraphica
Title: Trial Coordinator – Remote – Bilingual Spanish
Location: Cleveland – Ohio – USA
Type: Remote/Work from Home
Category: Sales, Online
If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!
Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.
The Trial Coordinator is responsible for providing support to the Sales Team and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with aphasia (PWAs), caregivers, and Speech-Language Pathologists (SLPs).
Essential Duties & Responsibilities
Report insurance benefits and assist customers in overcoming financial obstacles
Facilitate completion of Financial Assistance Applications; evaluate eligibility
Obtains documentation from SLPs and customers (insurance cards, consent forms, assignment of benefits forms, etc.)
Establish and maintain contact with customers through informal outreach and scheduling consultations
Assist Clinical Consultants (CCs) and customers during trials with basic tech procedures
Schedule consultations/trainings for CCs
Conduct SLP and communication partner device training sessions
Conduct non-clinical calls, recall and assign equipment, order accessories/equipment, and other assigned duties
Assist customers with questions
Serve as a back-up to other support personnel
Maintain company standards for CRM procedures
Assist other members of the sales team as indicated
Collect and report on key metrics within the Sales Team
High School Diploma or GED, required
Associates or Bachelor’s Degree preferred, or equivalent combination of education and experience
Proficiency with HubSpot, Office 365, Zoom
1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic
Bilingual – Spanish
Knowledge, Skills & Abilities
General knowledge of Medicare, Medicaid, and commercial insurance
Basic knowledge of common communication disorders
Ability todeliver a superior customer experience
Strong phone skills
Maintains a calm and professional demeanor when dealing with customers
Ability toidentify and address the needs of customers; offer meaningful and timely information in response
Proactively report trends and customer feedback, and recommend/implement creative solutions
Strong communication skills with both external customers and internal departments
Workload flexibility, open to change, and the ability to prioritize tasks
Ability toadjust to the needs of people with disabilities
Work Environment & Physical Demands
The Trial Coordinator primarily works remotely and is expected to maintain a safe, productive work environment with secure internet access.
The ability to operate a computer with or without a reasonable accommodation is required.
Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings, and conferences may also be required 1-2 times per year.
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed abov…