Overview

Job For Military Veterans (Call Center Representative) Jobs in United States at Axiom Construction Inc

Title: Job For Military Veterans (Call Center Representative)

Company: Axiom Construction Inc

Location: United States

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Call Center Representative Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Call Center Representative Requirements:
High school diploma or equivalent.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Note: You will have an interview with one of our lead hiring managers, Mr Troy Griffin. The interview will take up to 45 minutes, through telegram messenger app, have it installed on your phone, then add and message the hiring manager searching for this username Desk4work

Schedule day/time: May 23rd.

8:00am – 8:45am,

9:00am – 9:45am,

10:00am – 10:45am,

11:00am – 11:45am,

1:00pm – 1:45pm

Benefits:
401k

Flexible schedule

Health insurance

Dental

Paid time off

Parental leave

Vision insurance

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About Axiom Construction Inc