Experienced Collection Agent

About us:

AFFINITY GLOBAL was established in 1999 on three fundamental principles:

· We are passionate about performance

· We are committed to results

· We are in the business of connecting people with solutions

Since the start, our company has continued to grow and evolve, and today we are one of the largest privately owned providers of multi-national customer management solutions in all of North America. We specialize in customer contact, first party receivable management and third party recoveries for Fortune 500 companies.

Affinity is looking for highly motivated experts to join our team. We are a leading credit collection company which is employee centric and gives lucrative pay package and target oriented incentives. We offer our employees flexible schedule with facility of working remotely (due to covid 19). Currently we are looking for a “go getter” collection agent for our Markham location, to contact consumers via telephone in an attempt to collect past due accounts. Moreover, provide excellent customer service in a fast paced professional working environment and report to the Collection Manager.

Job Responsibilities: –

– Deal with customers courteously & professionally while collecting payment

– Initiate strategies for collection processes & procedures

– Negotiate repayment plan

– Respond to customer inquires

– Create a repayment schedule based on customer’s financial position

– Works as a team member with enthusiastic approach

– Deal with highly confidential information in a secure environment

– Use various trace tools to locate consumer information

– Follow provincial legislation and client guidelines

Job Requirements: –

– Excellent Verbal communication

– Experience in account receivables at various stages of past due payments, call center or customer service environment is a plus

– Excellent negotiation Skills

– Problem solving Ability

– Proficient Computer Skills

– Strong attention to detail and accuracy

– Active listener

– Versatile customer service

– Ability to adapt to fast –paced environment

– Ability to achieve given performance target

All applicants must be legally entitled to work on Canada and pass a criminal background check

Benefits: –

– Paid training

– Competitive Salary

– Opportunities for professional growth, development and enhancement

– Medical benefits after 3 month of probation

– Recognition for achievements and milestones

– Incentives

Experience:

Call Center: 1 year (preferred)

Job Type: Full-time

Salary: From $4,000.00 per month

Schedule: