EAP Clinical Counselor Jobs in Texas at CVS Health

Title: EAP Clinical Counselor

Company: CVS Health

Location: Texas

**** Fully Remote role anywhere in the U.S.******

2st Shift start time regularly falls between 3:00 PM and 10:59 PM Monday through Friday.

Weekend Shift start time regularly falls between 4:00 AM and 10:59 PM Saturday or Sunday.

Position Summary:

Responsible for provision of telephone-based consultation, counseling and informational services to members.
Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care

Member Support:
– Consultation – Provides telephone triage, crisis intervention and related services.

Assesses member’s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.
Determines appropriate intervention, action steps in dealing with member’s situational concerns including members in crisis.

Counseling: – Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.

Can consist of individual, joint or family sessions
Can be stand alone or on-going sessions
Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member’s theory of change.
Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.
Provides intensive case management and consultation for clinical risk cases and management referrals.

Informational Services:

Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
Assists members with linkage to resources to aid in the alleviation of stressors

Team member support:

Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases
Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems

Compliance with Policies and Regulatory Standards:

Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
Maintain current independent clinical licensure in good standing, meet all licensure requirements within state guidelines and seek professional development

Must hold current Independent professional licensure to practice pre state regulations in one or more: LMFT, LCSW, LMHC or LPC
Must be independently licensed in the state where they reside.
Some holiday work required. Additional compensation provided for holiday work.

Required Qualifications

1+ year of crisis intervention skills required
Licensure: Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LMFT, LCSW, LMHC or Clinical Psychologist
Current valid professional licensure to practice per state regulations
Must be independently licensed in the state where they reside.
Master’s degree in counseling profession

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

1+ years of EAP, Behavioral Health or Social Services experience is preferred
Call Center experience preferred

Master’s degree in counseling profession

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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About CVS Health