Customer Service Specialist Jobs in Houston – Texas – USA at Service Experts
Title: Customer Service Specialist
Company: Service Experts
Location: Houston – Texas – USA
Type: Full Time, Remote/Work from Home
Category: Customer Service/Help Desk, Online
Customer Service Specialist
Reports To:General Manager
Full-time, Regular position
Location Address: 10633 W Little York Rd Suite 200, Houston, TX 77041
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?:
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.Join us, and become an EXPERT!
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
Experience or training the use of computers and related systems in an administrative office environment
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment.
Must becomfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer-service, communication, and interpersonal skills
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner.
Ability tocommunicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
Ability to make decisions based on established guidelines and procedures
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
Effective organizational and time-management skills.
Must beable to prioritize work based on service demands
An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
What We Offer You, as a Service Experts Employee?:
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as:
Legal advice, pet insurance, health advocacy programs
World Class Training opportunities, through our Experts University
Career Development opportunities
Service Experts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, r characteristic protected by law.
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