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Overview

Customer Service Specialist Jobs in Houston – Texas – USA at Service Experts

Title: Customer Service Specialist

Company: Service Experts

Location: Houston – Texas – USA

Type: Full Time, Remote/Work from Home

Category: Customer Service/Help Desk, Online

Overview

Customer Service Specialist

Reports To:General Manager

Status:
Full-time, Regular position

Category:
Customer Service

Location Name:
Church

Location Address: 10633 W Little York Rd Suite 200, Houston, TX 77041

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?:

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.Join us, and become an EXPERT!

Position Summary:

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Qualifications

High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment

Experience or training the use of computers and related systems in an administrative office environment

Must be able to multi-task and work effectively in fast-paced and constantly changing work environment.

Must becomfortable switching rapidly between tasks with no loss in efficiency and effectiveness.

Excellent customer-service, communication, and interpersonal skills

Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns

Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner.

Ability tocommunicate with a diverse customer population.

Ability to work effectively in both a team and an independent environment

Ability to make decisions based on established guidelines and procedures

Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence

Effective organizational and time-management skills.

Must beable to prioritize work based on service demands

An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

What We Offer You, as a Service Experts Employee?:

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

Competitive Pay, including incentive opportunities for many positions

Paid Time Off and Company Holiday Pay

Medical /Dental /Vision Insurance programs

401(k) Retirement Savings Plan with company matching contributions

Life Insurance, for you and options you can elect for your family

Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work

Supplemental benefit programs such as:
Legal advice, pet insurance, health advocacy programs

World Class Training opportunities, through our Experts University

Career Development opportunities

Service Experts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, r characteristic protected by law.

Responsibilities

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About Service Experts