Customer Service Associate – Remote/TX Jobs in Texas at Neiman Marcus
Title: Customer Service Associate – Remote/TX
Company: Neiman Marcus
As a telephone Customer Care Associate, you are an integral part of the customer relationship-building process of the Neiman Marcus Group by servicing our digital customers who are shopping on one of our 3 brand websites – neimanmarcus.com, bergdorfgoodman.com, Horchow.com or via our print catalogs. You will have the critical responsibility of assessing the customer’s needs, providing answers or solutions to inquiries, solving order, and shipping issues, placing customer orders via our Order Management system, or successfully connecting customers with the appropriate retail sales associates in the various Neiman Marcus and Bergdorf Goodman locations. If you have that telephone voice flair that elicits joy and a smile to those who hear it and have what it takes to be the #1 customer service ambassador of the Neiman Marcus Group of luxury brands – then this is the job for you!
Better yet, you can enjoy this job from the comfort and safety of your home! This position offers the ability to work from home anywhere in the state of TX. Only those who are driven to succeed and committed to our values to be memorable, be trustworthy, be bold, be the best, and be all-heart should apply!
What will you do?
Receive inbound sales and service calls from customers shopping from our various catalogs and websites
Assist these customers by placing new orders or servicing existing orders and shipments
Answer customer inquiries about store hours of operation, services, in-store events and other operational topics
Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
Master the art of quickly navigating multiple desktop and web applications in the pursuit of servicing or directing these customers
Demonstrate an unquestionable desire to provide helpful, knowledgeable, resolution to all customer inquiries
Work within established quality and metric-driven processes while showing love for our customers and fellow associates
What skills and abilities are needed to be successful?
The ability to genuinely connect with customers and other associates in a friendly, professional, and engaging way
The ability and willingness to own the customer’s concern/request and determination to find the best solution
The ability to keep your cool during challenging customer interactions
Fluent in the English language, both spoken and written (other languages highly valued)
Proficiency and comfort with using technology (PC and online applications) is critical
The ability to multitask – interact via phone while using the internet and other computer applications
Meet all work from home requirements (PC/MAC, high-speed internet access, quiet location to work at home)
Must be able to work lengthy periods of time at a desk while on the phone
What are the benefits (the list is long)?
Work a chosen weekly schedule that will always be between a range of hours and on consistent days of the week
The opportunity to grow and develop with a trail-blazing, legendary, digital luxury retailer
Contests that keep the competitive juices flowing and awards that are both in gift cards and merchandise
Quarterly contact center culture club activities that engage and involve all our remote associates
Regular virtual Town Halls to learn about company initiatives and offer the opportunity to interact with senior managers and executives
On-going training to refresh or update your skills
Annual Customer Service Week celebration including online games and prizes
Generous employee discount and access to regular employee-only sales
Community involvement, Employee Hardship Assistance Fund, and a Matching Gift program
The opportunity for company recognition through a variety of Company-wide employee recognition programs
Working for an employer that values diversity and inclusion
Must own a PC or Mac (desktop or laptop) that meets the below requirements for this role.
Chromebook, Netbooks, iPads, tablets, etc are not acceptable for this role.
The PC/Mac must be connected through an ethernet cable. The use of WiFi is not permitted.
High-Speed Internet connectivity with a minimum speed of 10 MBPS Download and 10 MBPS Upload.
Supported Operating Systems: Windows 10, **macOS High Sierra (10.13), macOS Mojave (10.14), and macOS Catalina (10.15).
Minimum RAM Required: 4GB.
Screen resolution of 1280 x 1024 or better.
Google Chrome Version 100.0.4896.127 or greater.
If the above sounds like the place you want to start or build a career, and you are ready to be a part of this world-class team of associates – We Want You!
Job Type: Temporary
Pay: $14.00 per hour
8 hour shift
Work Location: Remote