Customer Service Advisor Job at The AA – Remote

Company description

Job Title: Customer Service Advisor

Start Date: 7th November

Location: Remote

Salary: £20,100

Contract: Full-time, permanent

Shift pattern: FNOL Motor: Between 8am – 8pm Monday to Sunday

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Customer Service Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

What will I be doing?

You’ll be working in our First Loss of Notification (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. You’ll be empathetic and provide great service as you take details of the claim and provide advice on how to make the claim and the process involved and even deploy one of our AA yellow vans to recover the customer’s vehicle.

When you start, you’ll be given training on the systems we use, our services and how to talk to customers on the phone. You’ll use this knowledge along with your excellent communication skills to support customers throughout their vehicle damage claims journey. This may include assessing liability of the incident, offering advice and guidance and instructing suppliers such as repairers, solicitors and car hire companies.

What do I need?

We’re looking for someone who…

Has a drive to deliver excellent customer service

Has good spoken and written communication skills

Is resilient and empathetic

Can demonstrate accuracy and attention to detail

Is organised and can meet deadlines

Is computer literate with good administrative skills

Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

Diverse learning and development opportunities to support you to progress in your career

23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays

Free AA breakdown membership after 12 months, 50% discount in your first year

Discounts on AA products including car and home insurance

Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more

Worksave pension scheme with up to 7% employer contribution

Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

About the Company

Company: The AA –
Company Location:  Remote
Estimated Salary:

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About The AA -