Care Coordinator Job at Cardinal Health – 3.4 Texas

What Individualized Care contributes to Cardinal Health

The Care Coordinator is responsible for supporting patient and doctors enrollments and/or communication channels during their drug reimbursement journey. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success.

Accountabilities in this role

Responsible for efficiently processing inbound faxes and accurately entering data in designated CRM

Responsible for handling all patient and doctors communication channels including both inbound and outbound calls, emails, text, and portal inquiries with ability to determine needs and provide resolution

Responsible for reporting Adverse Events within the required timeframe

Create and complete accurate referrals and applications and keep updated on policy or procedural changes

Investigate and resolve patient/doctors inquiries and concerns in a timely manner

Communicate via patient and/or doctor preferred method of communication for follow ups or confirmations

Demonstrate superior customer support talents

Interact with the patient referral sources to process new applicants

Prioritize multiple, concurrent assignments and work with a sense of urgency

Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems


High School diploma or equivalent, preferred

Previous customer service experience, preferred

Previous healthcare experience, preferred

Must have strong attention to details

Good communication skills both verbally and written

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

About the Company

Company: Cardinal Health – 3.4

Company Location:  Texas

Estimated Salary:

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About Cardinal Health - 3.4